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Cancellation Policy

Please see the cancellation policy on your invoice. Notice Requirements & Rescheduling Limits • Standard Sessions (Weekday): If you wish to cancel or reschedule a weekday training session, a minimum notice of 24 hours is required. • Rescheduling Cap: Clients are permitted a maximum of three (3) rescheduled sessions per training program (inclusive of both weekday and weekend sessions), provided the 24-hour minimum notice is given. Subsequent requests may be treated as missed sessions. • Late Cancellations: Failure to provide at least 24 hours' notice will result in a forfeited session, and you will be charged in full. Strict Weekend Session Policy Because weekend availability is highly limited, the following additional rules apply to Saturday and Sunday sessions: • No Weekend-to-Weekend Moving: If you need to reschedule a weekend session, the new, rescheduled session must be booked during the week during business hours (Monday through Friday). • No Exceptions for Late Notice: Weekend sessions cancelled with less than 24 hours' notice cannot be rescheduled and will be billed as a missed session.

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